Referral Agencies T&Cs

Cancellation Policy

We understand that things come up, and plans can change. If a client or referring agency contacts us more than 24 hours in advance to cancel or reschedule a booking, we’ll happily make the change at no cost.

However, if a client does not attend their appointment without prior notice, or if the booking is cancelled or rescheduled within 24 hours of the appointment, the following applies:

• The booking may be rescheduled once.
• If the client fails to attend the rescheduled appointment, the session will be charged at the full service cost, regardless of attendance.

This policy applies to both virtual and in-boutique styling appointments.

Mutual Obligations

Dress for Success Western Australia is an approved provider under Workforce Australia (WFA). Participants registered with WFA providers can take part in our Styling & Career Support Program as part of meeting their mutual obligation requirements.

Through the Points Based Activation System (PBAS), participants can earn 15 points per activity with Dress for Success WA—helping them work towards the monthly target of 100 points.

WFA Providers should log these appointments under:

• Activity Type: Non-Vocational Assistance
• Sub-Category: Personal Development

If you have any questions about how to refer a client or log activities, please don’t hesitate to get in touch.